Shipping and Return Policy

RJ's Trains Return Policy:

RJ's Trains is not responsible for manufacturer defects, including but not limited to paint quality, paint color, scratch marks, glue marks, imperfections, or operational issues. Products with these defects should be returned to the manufacturer under their warranty.

Return and Exchange Policy:

• You have 15 days from the date of delivery to return or exchange an item(s).

• Returned items may be subject to a 20% restocking fee.

Return Shipping Costs:

• The customer is responsible for return shipping costs if the item is in working order or is found to be in working order when initially thought to be defective.

• The customer is also responsible for return shipping costs unless the seller offers to pay for them.

• All book sales are final.

• Defective Digital Command Control (DCC) products, including locomotives with decoders, must be returned to the manufacturer for replacement.

• Any item(s) purchased more than 15 days past the original date of purchase must be returned to the manufacturer.

• Customers must call or email us at 817-983-5140 for a Return Authorization (RA) number.

• The returned item(s) must include the original box and packing materials and have the RA number written on the outside of the shipping box.

• We will not accept any altered items for returns or exchanges.

• Replacements, exchanges, and/or credits will be processed once we receive the returned item(s) and determine they meet the replacement/exchange/return criteria.

• Any item(s) that have been modified in any way, including changes in appearance (weathering, decals, painting), additional and/or removed or replaced parts, will not be accepted and will be returned to the customer with no refunds, credits, or exchanges given.

• Any items returned without an approved RA number will not be accepted and will be returned to the sender.

• If a package is damaged or lost, please contact the shipper's customer service department for assistance. We will not be responsible for items lost or damaged during shipping.

International Customers: International customers should use the most economical mail service available in their country. Please be aware that additional charges, such as customs fees, duties, or other fees imposed by your country, may apply. Any import taxes or similar charges are the responsibility of the customer. RJ's Trains (RJsTrains.com) will not reimburse return shipping costs for customers who return items using express or next-day shipping options.

Updated 01/01/2025