Shipping & Returns
Shipping and return Policy
RJsTrains is not responsible for manufacturer defects. Defects including but not limited to, paint quality, paint color, scratch marks, glue marks, imperfections, stop running for any reason, etc. Products with these issues and others should be returned to the manufacturer since they are covered by the manufacturer's warranty.
You have 15 days, from date of delivery, to return or exchange an item(s).
- Returned items may be subject to a 20% restocking fee.
- All Book sales are final.
- Defective Digital Command Control (DCC) products including locomotives with decoders must be returned to the manufacturer for replacement.
- Any item(s) purchased more than 15 days past the original date of purchase must be returned to the manufacturer.
- Customer must call or email us at 817 983 5140 for a Return Authorization number.
- The returned item(s) must also include the original box and packing materials and have the RA number written on the outside of the shipping box.
- We will not accept any altered items for returns or exchanges.
- Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s) and determine that they meet the replacement/exchange/return criteria
- Any item(s) that have been modified in any way, but not limited to, changes in appearance, (weathering, decals, painting), additional and/or removed or replaced parts, will not be accepted and will be returned to the customer with no refunds, credits or exchanges given.
- Any items returned that have not received an approved RA number will not be accepted and will be returned to the sender.
- If a package is damaged or lost, please contact the shipper's customer service department for further assistance. WE will NOT be responsible for items lost or damaged upon shipping.
International customers should use the most economical mail service available in their country. RJ's Trains/RJsTrrains.com will not reimburse return shipping costs for customers who return items using express or next-day shipping options.